A1 Breakdown Recovery Service Trading Terms
1. Your Submissions
1.1. You confirm that anything you post, upload or otherwise transmit through this website (including comments, images, or documents) is your own, or that you have the necessary rights and permissions to share it.
1.2. You must not submit content that:
- Infringes any third party’s intellectual property or confidentiality rights.
- Is defamatory, harassing, hateful, obscene or otherwise unlawful.
- Violates any individual’s privacy or publicity rights.
- Contains unsolicited advertising or malicious code (e.g. viruses, malware).
- Breaches any applicable law.
1.3. You agree to indemnify and hold harmless A1 Breakdown Recovery Service against any claims, losses or expenses arising from your contributions.
2. License Grant
By providing content, you grant A1 Breakdown Recovery Service a perpetual, royalty‑free, worldwide, transferable and sublicensable license to use, reproduce, adapt, publish and display that content in connection with our services and marketing, in any format or medium now known or later developed.
3. Privacy & Data Use
We respect your privacy. Any personal information you share with us will be handled in accordance with our [Privacy Policy], which forms part of these Terms. Please review it carefully for details on how we collect, use and protect your data.
4. Complete Agreement
These Trading Terms, together with our Privacy Policy and any booking confirmations, constitute the entire contract between you and A1 Breakdown Recovery Service regarding your use of our website and services, superseding all prior agreements.
5. Governing Law & Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes will be resolved exclusively in the courts of England and Wales.
6. Vehicle Recovery & Transport Conditions
6.1. Scope of Service
When you book a recovery, tow, jump‑start or tyre‑fitting service with us, you agree to our standard service terms:
- You alone are responsible for ensuring the vehicle is safe and ready for handling.
- We are not liable for any pre‑collection or post‑delivery damage, except where mishandling occurs during loading or unloading.
- You should remove all valuables before we collect the vehicle.
6.2. Subcontracting
We may engage vetted, insured third‑party partners to fulfill your booking. In such cases, that partner’s terms also apply; we will provide you with their details if a claim arises.
7. Payment Terms
7.1. A non‑refundable deposit of 20% of the quoted fee is required to confirm your booking.
7.2. The balance is payable upon completion of the service, directly to our driver or via our approved payment processor.
7.3. If the vehicle is not accessible or ready at the agreed time and date, we reserve the right to treat the booking as cancelled and retain the full quoted amount.
8. Additional Charges
You agree to reimburse us for any reasonable extra costs incurred, including but not limited to:
- Congestion or low‑emission zone charges
- Tolls, ferry fees or parking fines
- Waiting time beyond 30 minutes (currently charged at £50/hour per technician)
9. Insurance & Liability
9.1. While your vehicle is in our physical custody (i.e., loaded on our transporter), it is covered under our “Goods in Transit” insurance policy. A copy is available on request.
9.2. We cannot accept liability for:
- Acts of God (e.g., storms, flooding, bird strikes).
- Vandalism, theft of contents, stone chips or wear‑and‑tear.
- Delays due to traffic, weather, roadworks or other events beyond our control.
10. Cancellation & Refunds
10.1. Advance Bookings
- Cancellations made more than 48 hours before the scheduled service incur no penalty.
- Cancellations within 48 hours will forfeit the 20% deposit.
10.2. On‑Scene Cancellations - If you cancel after our technician has arrived, you will be charged the full quoted fee.
10.3. No‑Show - Failure to cancel or be present at the agreed time will result in full charge of the quoted fee.
11. Communications Monitoring
We may record or monitor telephone calls and emails for training and quality assurance. By contacting us, you consent to such recording and monitoring.