Privacy Policy

Privacy Policy

1. Introduction

A1 Breakdown Recovery Service (“A1,” “we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal data when you visit our website https://a1breakdownrecovery.co.uk (the “Site”) or interact with us in person, by phone or by other means.

By using the Site or our services, you agree to the collection and use of information in accordance with this Policy.

2. Data We Collect

We may collect and process the following personal information:

  • Contact Details: name, email address, telephone/mobile number, postal address.
  • Location Data: postcode or GPS location if you request on‑site breakdown assistance.
  • Vehicle Information: make, model, registration number, fault description.
  • Payment Information: card details (via secure third‑party gateway).
  • Technical Data: IP address, browser type/version, time zone, operating system and platform.
  • Usage Data: pages visited, time on site, links clicked, referrer URL.
  • Marketing & Communications Data: your preferences in receiving marketing from us.

3. How We Collect Your Data

  • Directly from you: when you request a quote, call us, complete our online form or sign up for newsletters.
  • Automatically: via cookies and similar tracking technologies when you browse the Site.
  • From third parties: such as payment gateways, Google Analytics, social media platforms, or publicly available sources.

4. Purposes & Legal Bases for Processing

PurposeData UsedLegal Basis
To provide breakdown and recoveryContact, location, vehicle, paymentPerformance of a contract
To communicate appointment detailsContact, booking preferencesPerformance of a contract
To send transactional messagesContact, service historyPerformance of a contract
To manage paymentsPayment, contact, booking detailsPerformance of a contract
To improve our Site & servicesTechnical, usageLegitimate interests (service improvement)
To comply with legal obligationsAll relevant dataLegal obligation
To send marketing (with consent)Contact, marketing preferencesYour consent

5. Cookies & Tracking Technologies

We use cookies, web beacons and similar technologies to:

  • Remember your preferences and settings.
  • Analyse Site traffic and performance (e.g., via Google Analytics).
  • Deliver targeted advertising (only with your consent, where required).

Refer to our [Cookie Policy] (link) for details on how to manage your cookies.

6. Data Sharing & Disclosure

We may share your personal data with:

  • Service Providers & Sub‑contractors: for hosting, IT, payment processing, communications, analytics.
  • Emergency Services: if you request roadside assistance and location data must be shared.
  • Regulators & Law Enforcement: to comply with legal obligations or protect our rights.
  • Marketing Platforms: only if you opt in to receive our promotional emails.

We never sell or lease your personal information to third parties for direct marketing.

7. Data Retention

We retain your personal data only as long as necessary:

  • For as long as you hold an active account or booking with us.
  • As required to comply with our legal obligations (e.g., 6 years for financial records under UK law).
  • For legitimate business purposes such as fraud prevention, dispute resolution, and enforcing our agreements.

8. Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the right to:

  1. Access – request a copy of your personal data.
  2. Rectification – correct inaccurate or incomplete data.
  3. Erasure – request deletion of your data (in certain circumstances).
  4. Restrict Processing – ask us to limit how we use your data.
  5. Data Portability – receive your data in a structured, machine‑readable format.
  6. Object – object to marketing or processing based on legitimate interests.
  7. Withdraw Consent – where processing is based on consent.

To exercise any of these rights, please contact us at the details below.

9. Security

We implement appropriate technical and organisational measures (encryption, access controls, regular security reviews) to protect your personal data.

10. International Transfers

If we transfer your data outside the UK, we ensure it is protected by appropriate safeguards (e.g., Standard Contractual Clauses).

11. Children

Our services are not directed to children under 16. We do not knowingly collect personal data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the new policy on the Site with a revised “Last updated” date. We encourage you to review this page periodically.

13. Contact Us

If you have questions or complaints about this policy or our data practices, please contact:

makefileCopyA1 Breakdown Recovery Service  
Email: [email protected]  
Phone: 020 1234 5678
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